Terms and Conditions

The following is the contractual document that will govern the contracting of services through this website, owned by FRANCISCO JOSÉ GÓMEZ CAMPOS (hereinafter FUTGETHER or the PROVIDER, interchangeably). Registration and registration for any of the events made available to the user must be done after accepting these General Terms and Conditions.

Once the commercial transaction is carried out,in accordance with article 5 of Law 7/1998, of April 13, on General Conditions of Contract, once the user confirms said transaction after receiving the proof of contract that includes the terms that govern it, it will be understood that it assumes what is stated in this document.

The acceptance of said commercial transaction in the conditions described above implies, therefore, that the user has read, understands and understands what is set forth herein and:

     a) Is a person with sufficient capacity to contract.

     b)Asume todas las obligaciones aquí dispuestas.

These Conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website.

The provider reserves the right to unilaterally modify these Conditions, without this affecting the conditions of the goods or promotions that were acquired prior to the modification, making available to the user at all times, prior to each new contract, the new Conditions.

Identity of the parties

On the one hand, the provider of the services contracted by the user is FRANCISCO JOSÉ GÓMEZ CAMPOSwith NIF 44787592Z, and address at Avenida Doña Francisquita, nº 14 - 6º C, 41006, Sevilla (Spain), with customer service telephone number 621 040 967 and contact email: info@futgether.esHis activity consists of the organization of non-federated amateur friendly football matches, which is carried out in facilities that are not owned by the owner, through the corresponding agreements with the owners of said facilities. The matches will take place in any case in public spaces, outdoors or in enclosures that can be closed, but with the conditions that both the health situation and other possible conditions require.  

And on the other hand, the user, who for the hiring or registration in any of the events or parties organized by the provider must register on the website through the channels enabled with the sole purpose of processing, managing and monitoring their registration, guaranteeing the monitoring and proper organization of the event, as well as issuing the corresponding invoice for the event in the name of the buyer.  

To register and participate in the events of this website, the user must be over 18 years of age. The provider reserves the right, in case of doubt, to request documentation proving the user's age. 

In any case, no responsibility can be demanded from the PROVIDER, the user being responsible for the veracity of the information provided.

Object of the contract

The purpose of this contract is to regulate the contractual relationship for the provision of services that arises between the provider and the user at the time the latter accepts the corresponding box during the online contracting process, and with it these Terms and Conditions of Use.

The contractual relationship entails the organization, by FUTGETHER, in exchange for a certain price and publicly exposed through the website, of a certain event to which the user registers. Specifically, the Provider organizes amateur football matches to which the user registers for his participation. FUTGETHER carries out a careful selection of those registered and organizes the matches according to the parameters that the user provides, in particular those based on the age and level of play of the participant. Once the event is closed, it takes place on the day and time indicated, and in the sports facilities that the user has selected, from among all those that the provider makes available, depending on the different agreements reached. with the owner of said facilities. 

In this sense, the user is informed that the images shown of the football fields and other facilities where the matches are organized, as well as the different materials that will be used for sports such as balls, bibs or water, may not fit exactly to the photographs or images that appear at the time of contracting on the website, which may vary brand, size, or field conditions.

In any case, they will always have characteristics comparable to those that appear in said images. In the case of the field, without prejudice to the possible actions that are included in the corresponding section in case it is not practicable, so that it may put the integrity of the participants at risk, it may also vary in terms of its organization, size or other nonessential features.

Website functionality

For the proper functioning of the website, and its registration for the registration in the specific activity desired, the user requires a technical team with certain characteristics, being their express responsibility to have such means. Specifically, it will be necessary:

  • Internet connection
  • Web browser that allows you to view hypertext documents (HTML)
  • Java Script execution enabled

The service provider reserves the right to carry out any interruptions that it deems necessary in the service to include updates or carry out maintenance work. These interruptions will last for the shortest possible time and, to the extent possible, they will be notified by the provider. 

User rules

The user agrees to make correct use of the website, respecting all its assets, content, products, functionalities, as well as its intellectual property. The user can use the website and the application only for legal purposes and in accordance with these General Terms and Conditions. The user agrees not to access or use the website for any purpose that is illegal or that is outside the scope of the intended use of the application, said scope being at the sole discretion of the PROVIDERas the owner of the website. Likewise, the following actions are not allowed under any circumstances by the user:

  • Use the application to import or copy local files over which the user does not have a legal right to import or copy in this way;
  • transfer copies of the cached content of the application from an authorized device to another device by any means;
  • neutralize any technology used by the provider on this website, its licensors or third parties to protect the content or the service;
  • provide your password to someone else or use someone else's username and password;
  • "crawling" the website or use automated means (such as bots, scrapers and spiders) to view, access or collect information from the app or its service;
  • sell a user account or accept or offer to accept any compensation, monetary payment or the like to modify the name of an account or the content of an account.

The user agrees to respect the website and other users of the service provided through the website for registered users. Likewise, the user agrees not to participate in activities that have the following characteristics or that include material with these characteristics:

  • Is offensive, abusive, defamatory, threatening or obscene;
  • includes malicious content such as malware, Trojans or viruses, or otherwise prevents a user from accessing the application;
  • aims or actually succeeds in harassing or intimidating other users;
  • involves the transmission of spam or other forms of bulk mail (“spam”), junk mail, chain messages or similar items;
  • include commercial or sales activities, such as advertising, promotions, contests, sweepstakes or pyramid schemes, which are not expressly authorized by the provider;
  • include links to references or otherwise promote commercial products or services, unless expressly authorized by the provider;
  • interferes with the website or in any way damages, manipulates, violates or attempts to investigate, explore or examine vulnerabilities in the service or in the provider's computer systems or networks, in the rules of use or in any security component, measure authentication of the application or any other security measure related to its service, the content or a part of it or contravenes the provisions of these Terms and Conditions

Recruitment procedure

You can make your registration:

  • Online on our website (24 hours a day, 365 days a year)

The user, in order to access the services offered by the PROVIDERmust access and register, providing the minimum data for registering as a user.

In accordance with what is required by article 27 of Law 34/2002, on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

  1. The user will register on the web with the minimum data necessary for the creation of a user account, for the purposes of management, monitoring their registration for the selected event, monitoring their participation and recording and publication of their game statistics, as well as for the collection and billing.
  2. The data that will be requested in this previous registration are:
    • Name
    • Surname
    • Aliases
    • Email address
    • - Date of birth (it is mandatory to be +18 years old to play a match)
    • Phone number
    • Localidad / ciudad
    • Postal Code
    • Genere (man/woman)
    • Level of play (1 beginner / 2 intermediate / 3 advanced / 4 very advanced / 5 pro)
    • Once the user is registered on the web through the data provided, he will be able to select, from among the different dates and places, the games he wishes to register for. FUTGETHER will select and organize the matches according to the criteria and parameters that the user himself has provided, so that they can be competitive and respond to the entertainment expectations of each user.
  1. Once the match has been selected, a window opens with the chosen event, with the date, time, venue and price. One or more participants can be selected by the same user, although the payment will be made in full to the requesting user, regardless of how many people they have selected for the specific party. During this process, there is an optional page in the shopping cart in which the user can view at any time the event to which they are going to register, and the number of units or registrations selected.
  2. From that moment on, a window will appear in which"Complete purchase"will be allowed to make the payment. A document is generated in which you can see a summary of the registration, indicating the description indicated above. In the aforementioned summary, the price, all the selected participants and the information related to the right of withdrawal will be indicated, if this is applicable, according to the conditions that are included in the corresponding section.
  3. A check appears to confirm that the Terms and Conditions of Use have been read, with the complete information of the registration that the user has made. Therefore, when the user agrees with the information received about their purchase and its process, to complete the processing, the user must click on the box with payment obligation.
  4. Next, the payment methods appear, requesting the necessary data to proceed with it through PayPal, debit / credit card through the Redsys or Bizum payment gateway. Cash payment is not allowed under any circumstances.
  5. At the same time, the email provided by the user in the previous registration will receive a reminder immediately - a summary of the event for which they have registered, also informing them, as we have said, of their right of withdrawal, and cancellation policy, by the user or the organization. This is a summary of the sale, not a downloadable ticket / invoice. The user also has access to this information from his profile in the "my games" section.

In any case, the contracting platform of the PROVIDER will confirm and inform the user, once the contracting or registration procedure in the event / match has been completedand the payment has been made, via email, regarding all the characteristics, price, date, time and place of the event. This document, called a post-contractual document, will be available to the user at all times.  

Way to pay

The user-buyer may, to make the payment of his order, must provide:


It is a direct payment method of payment without intermediaries, the information is sent to the payment processor, which in turn passes it to the client's card system (VISA, MasterCard, American Express, etc.), without their data is passed at any time, or stored in the PROVIDER, own systems, which will not have access to them at any time. 

Redsys accepts payment with both credit and debit cards, allowing the use of Visa, MasterCard and also American Express cards.

It is adapted to mobile devices. 


 You can pay the amount immediately using the PayPal PayPal payment gateway for debit or credit cards, which guarantees the security and confidentiality of the payment. The card details will be requested: number, expiration date and CVC and name of the holder.

Order processing through this payment method is immediate, which expedites the dispatch of your order.

We reserve the right to verify the accuracy of the data entered by the User when he places an order for the first time or when more than one User do so from the same IP. 


To make the payment with Bizum you must, once you get to the payment screen, select this payment system.

You must add both your phone number and the Bizum que tengas.

Later you will receive a key from your bank, to validate the operation. It is a unique password, if you carry out another operation you will have to request a new one. It is the well-known double authentication system, based on a key that you have, to which is added a key that comes to you on the phone (something you have), thereby significantly increasing the security of the operation.

Price and validity period of the offer

 The prices applicable to each event will be those published on the website, being the same starting price at the end of the purchase or registration, not being able to vary said price in any case by the PROVIDER during the purchase process except for the exception contemplated in the next paragraph.

If the user has a discount coupon and decides to use it on the cart page or the one immediately prior to payment, before accepting the purchase and ending it, the price could vary, this discount being applicable and charging the user a lower amount. 

The prices indicated include the Value Added Tax (VAT) or other taxes that may be applicable and, in any case, will be expressed in the Euro currency. 

Any payment made to the PROVIDER will entail the issuance of a summary ticket in the name of the user, which will be sent to the email address provided by the user. A confirmation email will arrive with all the user's purchase data, as indicated in the hiring process, which will also be available at all times in the section of your private registration area "My games".

For any information about their registration, the user can send an email to info@futgether.es and we will respond as soon as possible. info@futgether.es  y le daremos respuesta a la mayor brevedad.

Conditions of events and rules of behavior

  • Requirements for registration:

 To register and participate in the matches organized by FUTGETHER it is necessary to be over 18 years of age. In this sense, the PROVIDER reserves the right to be able to make additional checks before or after registration, to ensure the user's real age.

In the event that the time of the match arrives, the participant is not of the required age, he may be expelled from the event, without the right to a refund of the amount paid, since he is responsible for the veracity of the data provided.  

The matches will be organized according to the conditions and parameters provided by the users, in particular the age, sex and level of play of the participant. The level of play is classified into:

  • 1 beginner
  • 2 intermediate
  • 3 advanced
  • 4 very advanced
  • 5 pro

 The user may modify, from his private registration area, his data at any time, including the level of play. This level of play may undergo variations as the user participates in certain matches, which will cause the PROVIDER to adjust its conditions in order to be able to include it in a specific event that adapts to its reality, so that the match obtains the objective of responding to the leisure and entertainment expectations sought by the user.

In any case, the PROVIDER also reserves the right to modify the user's level of play, based on his own criteria, in order to adjust it to reality, for the benefit of the rest of the participants.

     a) Types of matches

 The football matches organized by FUTGETHER are all amateur in nature. 

The modalities of said games will be the following:

  • Matches 7 against 7
  • Matches 8 against 8
  • Matches 11 against 11

In the futsal modality, games of:

  • 5 against 5
  • 6 against 6

Each user will be able to register in the game modality that he wishes. The confirmation of the match will occur once there is a sufficient number of participants.

The non-presentation to the game on the date and time agreed by a user will entail the loss of the amount paid by him, without the possibility of refund. 

     b) Suspension of matches

In the event where a game cannot be played due to impractical conditions of the playing field, or inclement weather of such magnitude that it also makes its normal development impossible, or endangers, at the PROVIDERdiscretion, physical integrity of the participants in a minimum of security, will be suspended.

In the same way, the game will also be suspended if there is a lack of a number of participants that makes its normal development impossible, under minimum conditions that guarantee entertainment and the fulfillment of the objectives sought by the participants. Specific:

If in the 8vs8 and 7vs7 modalities there is not a minimum of 12 players, 9 players in the 11vs11 modality or 10 players in the futsal modalities (6vs6 and 5vs5), the match will be suspended.

In both cases, the PROVIDER match suspension policy will be followed for these specific cases, not attributable to the PROVIDER, which will be indicated in the corresponding section. PROVIDER, que se indicará en el apartado correspondiente.

In case of missing a registered user, it is always ensured, in any case, the replacement of him by a member of the FUTGETHER para comenzar el número de participantes.

     c) Points and statistics system

FUTGETHERwith the aim that the user experience is as positive as possible, and with the aim of seeking maximum entertainment and promoting competitiveness and healthy rivalry between the participants in the different matches, offers them a points system redeemable for different prizes.

This point system called Futpoints means that players, for each game in which they participate, receive a point (futpoint) that later, and after having accumulated at least 20 of these futpoints, can be exchanged for different types of prize. 

To redeem the futpoints, the user will need to indicate the following information:

  • Name and Surname
  • Email
  • Phone number
  • Shipping address

Likewise, PROVIDER website has a STATISTICS SECTIONin which data such as ranking, name, points, won matches, tied matches, lost matches and goals will appear. The data of these statistics will be visible in the registration area of each user, and will also be visible in a public section of the web. In this case, the user will be mentioned only with the alias that he himself has selected, and that he can modify at any time, so that in no case can he be identified or identifiable by third parties. However, the user will be responsible for ensuring that the chosen alias meets the necessary conditions so that it cannot be identified, being able, as we say, to modify it at any time.

Likewise, as stated in the privacy policy of this website, the data related to the statistics will remain for a maximum of two years, incrementally, so that the user will have the statistical data for the year available at all times in course and those of the immediately preceding year. 

In the event that a user has a period of inactivity equal to or greater than eight months, not participating in any event or match, their information will be deleted, and if at any time they resume participation in the matches, they must start from the beginning. as far as statistics are concerned. 

All of the above, without prejudice to the fact that when the user so wishes, he may revoke his consent and his data will be deleted or blocked, as appropriate, as explained in the Privacy Policy.

     d) Awards

Based on the accumulation of points, called futpoints, or according to the statistics accumulated by different concepts of the game, different prizes will be awarded.

In the case of statistics, for which a minimum of 20 participants will be necessary, the prizes will be monthly, and will be given in the following categories:

  • Participant with the most games played
  • Participant with the most goals scored
  • Participant with the most points accumulated at the end of the month. At this specific point, regardless of the futpoints obtained, the total points generated per game won or tied are awarded. For each game won, each user receives 3 points, per game tied 1 point and per game lost 0 points.

However FUTGETHER reserves the right to cancel the award ceremony in the event of force majeure, among which we can list, by way of example, but not limited to, the following: irreparable loss of the prizes, precarious financial situation of the PROVIDER that makes it impossible to acquire them or failures in the entry of certain orders.

In the same way, FUTGETHER reserves the right to deliver certain prizes that do not exactly match the images that are projected, although in any case they will keep similar characteristics to them.

FUTGETHERlikewise, not being an essential element of the contract with the user, may reserve the right to cancel the prize system at any time and without prior notice, without compensation for the participants in any way, and regardless of the position. that they hold at the close of the point system.

     e) Civil Liability Insurance

FUTGETHER cuenta con un Seguro de Responsabilidad Civil con la Compañía Zurich Seguros, nº de póliza que cubre los posibles daños a terceros y a materiales utilizados durante el evento por parte de los usuarios participantes en el mismo. 

The individual responsibility of any of the participants is not covered, as well as any type of contingency or accident that causes damage or injury caused between players, or any other product of a fall or other action in the game, as they are risks inherent to the sports practice activity that the user knows and assumes when participating in the matches. Similarly, any contingency that spectators, companions or visitors may suffer during the event is not covered. FUTGETHER is not responsible for possible material damage caused to participants, companions or spectators during the development of the event, and FUTGETHER cannot be responsible in any case. 

Likewise, damages that could be caused by the negligence of any member of the property of the sports facility where the game is held must be claimed from said property, responding this or subsidiarily, its Insurance Company, as long as it is attributable to him. 

     f) Standards of behavior

The matches will be refereed informally by a member of FUTGETHERin order to ensure a normal development of the game.

In any case, it is recalled that organized matches have an amateur nature, so within the logical competitiveness that takes place during them, the participants are responsible for practicing fair play at all times, avoiding dangerous entries in any case. to rivals, insults, disparagements, or verbal or physical aggressions to the other participants or to whoever acts as referee of the match.

In case of incurring in any of these attitudes, the PROVIDERthrough the person who is present at that specific event, has the power to expel from the match the participant in question who is not governed by these rules of good sports practices.

Similarly, it is not allowed under any circumstances to participate in any game under the influence of alcohol, drugs or any narcotic substance. In this case, FUTGETHER reserves the right to immediately expel the person who presents any evidence of the above, for which it may, if necessary, notify the security personnel of the sports facilities in which it is being developed or is being carried out. go to develop the game or even, if the situation requires it, give notice to the State Security Forces and Bodies so that they can raise a record of what happened.

In these cases, the participant will not be entitled to any type of reimbursement, neither total nor partial, on the amounts previously paid for his registration in the event.

In the same way, you may be expelled, definitively, from the FUTGETHER, limitando cualquier otro intento posterior de registro e inscripción a ningún evento, dando lugar además a la pérdida total o parcial de los puntos (futpoints) que pudiera llevar acumulados, sin posibilidad ninguna de recuperarlos o ser intercambiados por cualquier otro beneficio, 

The same consequences will be derived for any participant who, failing to comply with the rules of good faith and the instructions of the person responsible for FUTGETHER or the staff of the sports venue, ignores direct instructions on correcting misbehavior, including non-observance of the sanitary measures that need to be complied with, either imposed by FUTGETHER or by the owner of the sports facility. 

     g) Use of images

As described in the Privacy Policy, as long as the user gives their express consent for this purpose, photos and images of those participants who authorize it may be taken with two objectives:

1.- On one hand, in order to be able to send the participants, within the recreational area that FUTGETHER, seeks at all times, so that they can have a memory of their participation, both individually and of those with whom they have shared a team. In this case, it is reported that the use that the user makes of images in which third participants appear must be responsible in any case, keeping due privacy and not posting it on social networks or giving it another type of dissemination without authorization from those third parties. The idea of FUTGETHER is that these images serve as entertainment for the participants themselves, within the exclusively private sphere.

2.- On the other hand, and also as long as this use is authorized by the user, certain images may be used to broadcast the events organized by FUTGETHERSometimes the images will not allow identifying the participants, but on other occasions it may allow it, without the use being other than promoting the organized events and being able to show an idea of the possibilities of participating in our matches. The dissemination can occur through social media channels, website, external websites linked to the PROVIDER or through third parties in general.  

Cancellation policy

     A) Cancellations made by the users themselves

In the event that a user wishes to cancel his participation in an event for which he was previously registered, the refund policy is based on an escalation based on the advance notice of the cancellation by the user. This is due to the need of the PROVIDER to guarantee a minimum time to reorganize a certain event / match. 

The user will have the right to the following returns or refunds

  • Cancellation of the reserved place up to 20 hours before the start of the match: Refund of the full amount of the reservation.
  • Cancellation of the reserved place between 20 - 16 hours before the start of the match:

75% refund of the amount corresponding to the reservation.  

  • Cancellation of the reserved place between 16 - 12 hours before the start of the match:

Refund of 50% of the amount corresponding to the reservation.

  • Cancellation of the reserved place between 12 hours before and the start of the match: 10% refund of the amount corresponding to the reservation.
  • Cancellation of the reserved place once the game has started: The paid reservation will not be refundable.

In case of no-show / non-attendance to a match whose place has been previously reserved by a participant, the participant will lose the right to any refund. 

     B) Cancellations made by the organization

There may be different cases in which the cancellation of an event / match is necessary or mandatory. The different scenarios contemplated are:

  • Adverse weather conditions cancellation: As long as it is played in fully covered facilities and there is no risk to players and FUTGETHERpersonnel, the game will continue and therefore will be played regardless of the existing weather. However, in matches that take place in open-air or semi-covered facilities, it will be played as long as there is no risk to players and FUTGETHER personnel and the weather and the state of the playing field allow it. The state of the field / pitch will be checked by FUTGETHER and by those responsible for the corresponding installation, and the risk assessment for the participants and for themselves will be left to their discretion.

Faced with the impossibility of playing for any of the reasons derived from unfavorable weather conditions, FUTGETHER will cancel the match (s) and will return through a coupon the corresponding amount of the reserve of the players who have registered in the match (s) that have been seen affected that can be used within a maximum period of 6 months for any other game. 

  • Cancellation for organizational reasons or Force Majeure: FUTGETHER reserves the right to cancel matches for organizational reasons or force majeure.

In the case of cancellation, it will be communicated to the participants involved as soon as possible and the corresponding amount will be returned through a coupon that can be used within a maximum period of 6 months for any other match. 

  • Games not completed / cancellation of games: In those matches where all the available places are not filled, the PROVIDER may continue to offer its services to organize and play the match by modifying the mode of play in the match.  

In any case, depending on the scale of participants indicated in section c) of the previous point, it could be necessary to suspend the game because it cannot guarantee that it will be played in minimum conditions of suitability for entertainment and competitiveness. As long as this minimum cannot be guaranteed, based on the aforementioned escalation, the PROVIDER will cancel the match and provide a discount coupon for the amount paid to each affected user with a maximum duration of 6 months to exchange it in any other match.

In all cases, the coupon that can be used during the following six months will be subject to prior availability in the event in question.

In any case, if the user does not wish to make use of the coupon, he may choose to refund the amount paid, as long as it is within the framework of one of the above cases. When sending the coupon to each affected user, the possibility of opting for the full refund of said amount will be notified, being able to send an email to the email address  cancelaciones@futgether.es, in which they must indicate their data, the party or suspended event and the cause of said suspension. 

Rules of the sports facilities where the events are held

Each sports facility has its own rules, which are available to the user through the corresponding link to the owner's website.

Depending on the installation, it may be necessary to provide the data of the attendees, in order to effectively control the entrance to the venue. In this case, the PROVIDER will keep the corresponding data access contracts signed with these entities, in accordance with article 28 of the RGPD, as established in the Privacy Policy.

In any case, FUTGETHER cannot be held responsible in any case for possible loss, damage or theft of personal belongings of the participants.

Anticovid Protocol

Given the current health crisis situation caused by the COVID-19 pandemic, FUTGETHER asks the user to be responsible and, in case of presenting any symptoms compatible with the disease, refrain from attending the matches in which they are registered. In this sense, the user, by accepting these Terms and Conditions of Use, declares that, on the date of said acceptance:

  • Does not suffer from the disease
  • Does not present symptoms compatible with the disease
  • You have not been in contact with someone with the disease in the last 15 days

However, in addition to the above, FUTGETHER takes the following prevention and precautionary measures:

  • Antes de cada partido se tomará la temperatura a todos los jugadores, con pleno respeto a la normativa sanitaria y a la normativa de protección de datos, no recabando ni almacenando ningún tipo de información al respecto. Si alguno de los jugadores presentase una temperatura superior a la media recomendada por los organismos sanitarios competentes, desafortunadamente no podrá disputar el partido. En tal caso tendrá derecho a un cupón para utilizar en los seis meses siguientes a la fecha del partido, o bien a un reembolso de las cantidades abonadas, de conformidad con la política de cancelaciones y reembolsos del  PRESTADOR.
  • It is mandatory to use the hydroalcoholic gel before the start of the match. There are gel points located in different areas of the field at the disposal of the players.
  • It is necessary to use the mask at all times until the start of the match. Once the game is over, it must be used again.
  • All the sports equipment used is cleaned and disinfected daily.
  • You cannot share bottles of water. Each player will have their own individual non-reusable bottle.
  • Intentionally provoked contact actions that do not derive from specific sets in the game are not allowed. These actions include greetings between players or staff who need contact such as hand, fist, elbow, etc.

The non-observance of any of these measures by a previous participant, at least a notice from the person responsible for FUTGETHER or the sports facility's own staff, may result in their expulsion from the game, without the right to any refund, neither total nor partial. 

Right of withdrawal

Establishes article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws:

"1. Except for the exceptions provided in article 103, the consumer and user will have the right to withdraw from the contract for a period of 14 calendar days without indicating the reason and without incurring any cost other than those provided for in articles 107.2 and 108. "

However, as it is not a physical good, but a service provided in favor of the user, we must pay attention to article 103 section a), of the same legal body that establishes that there will be no right of withdrawal as long as the user-consumer has Fully accepted the contracted service, giving rise to a start in part of said service by the provider. 

Given that the terms established for the matches to which the user subscribes are shorter than this period, the aforementioned right of withdrawal does not apply, there are also reasons that justify the reimbursement of the amount paid in certain cases, based on a scale based on the advance with which the user communicates the cancellation, otherwise it would not be possible to carry out a controlled organization of the even

Complaints procedure

The user has the right to file a claim as long as he understands that the provider does not comply with any of the obligations specified in this document.  

 The claim will be presented within 30 days from the origin of the claim, by writing to the email: reclamaciones@futgether.com, including your data, a copy of the ID and the exact reason for the claim. 

In case it is necessary for clarification purposes, and in order to give the best possible response to the user, the provider may contact the user who has filed the claim. 

 The period for the resolution of the claim will be 15 business days, except that, in exceptional circumstances that require a specific and / or complex internal investigation, this period must be extended. In this case, the PROVIDER will send a communication to the user by email informing him of the extension of said period, of the reasons for this extension, and must also provide in that communication a new date for the resolution of the claim, which may not exceed one month. since this communication takes place. 

 In any case, if the user does not agree with the resolution adopted by the provider in relation to his claim, he may go to the arbitration Bodies or any other competent administrative or judicial body, in defense of his interests.  

Applicable law and jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. 

In those transactions in which a USER who is a natural person, individual, as a final consumer, intervenes, any controversy that may arise from the provision of the products subject to these Conditions will be submitted to the Courts and Tribunals of the user's domicile.

Likewise, the USER may have access to the online dispute resolution platform of the European Union, a procedure which can be accessed through the link: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest

Modification of the general terms and conditions

The provider reserves the right to modify these Terms and Conditions, according to his own criteria, or motivated especially by legislative, jurisprudential or doctrinal changes.

Any modification will be published at least fourteen days in advance before its effective application, in any case the user must accept the new conditions during the purchase process, prior to the formalization of the transaction. It will be understood that there has been acceptance of the incorporation of the general conditions to the contract when the provider has expressly informed the user about their existence and has provided a copy of them.