Frequently Asked Questionst

Is there a minimum age to play a game?

Yes. To be able a game organized by Futgether you must be over 18 years old. I haven ́t play football for a long time. Will I be able to play and have fun or will be there big differences on levels? No worries! We organize teams in a balanced way according to the different levels of players trying to make games as balanced as possible.

What happens if a game is not complete?

We try to complete all our games, is one of our main objectives. However, if we do not manage to find sufficient players to organize a game, we will cancel it, communicate to enrolled players (at least two hours in advance) and refund the money of each ticket.

Do I have to wear any specific color shirt?

No. Each player receives a bib of the same color as the team he is playing with in order to differenciate himself from the opposite team.

I changed my mind, how can I cancel my reservation?

You can cancel your reservation from your profile “MY GAMES”. You would need to select the game you would like to cancel and click on the bottom “CANCEL”. After canceling a game we will proceed to refund your proportional amount of your ticket following our cancelation policy.

What is the cancelation policy?

Attendance at games is very important for the correct functioning of Futgether as well as for the proper enjoyment of all the players in the community, however, new plans or any unforeseen event may happen to all of us. Our cancellation policy includes and considers the following scenarios: Cancellation of the reserved place up to 20 hours before the start of the match: We will refund the total amount of your reservation: Cancellation of the reserved place between 20 - 16 hours before the start of the match: We will refund 75% of the amount corresponding to your reservation. Cancellation of the reserved place between 16 - 12 hours before the start of the match: We will refund 50% of the amount corresponding to your reservation. Cancellation of the reserved place between 12 hours before and the start of the match: We will refund 10% of the amount corresponding to your reservation. Cancellation of the reserved place once the game has started: The paid reservation will not be refundable. No show / attendance at a match Any user who reserves a place for a game and does not attend to it, will not have right to request any refund (total or partial) of the paid reservation. Adverse weather conditions cancellation: If you do not get any communication from our side, game will be on, we will play. Organized games that would take place at indoor spots will always be played regardeless weather condition. Otherwise, organized games that would take place at outdoor or semi-covered facilities would only be played when the surface and general condition of the pitch allows players and Futgether ́s staff to play safety. State and condition of the pitch would be checked by Futgether and facility manager. Affected players by the cancellation of any games due to unfavorable weather conditions would recieve full refound of their reservation. Organizational reasons or force majeure cancellation Futgether reserves the right to cancel any game due to organizational reasons or force majeure. Any cancellation would be communicated to involved players on the shortest notice possible and full refund of the reservation will be proceded.

I am a girl, there are no famale or mixed games organized in my city, can I join any regular/male game?

Yes. If there are no female or mixed games in your city (even if there are but none match your availability or location do not suit you), you can always join any regular / male game. There is no problema at all, everyone is welcome!

How can I know what field I am playing on and how do I identify Futgether ́s staff?

Check the pictures at “MORE INFO” section on your game. You will find extra information about exact location of the field. Our organizer will be waiting for you at the field. You can check his picture profile to find him quickly. We are the guys with blue and yellow bibs! Easy to spot us!

Do you provide water on the games?

Yes. Each players receives an individual bottle of water before the kick-off.

How the waitlist works?

If a game is completed you would be able to join the waitlist. Once a spot became free you would receive a notification. You have to be quick! There is no preference on the list. The first to reserve will get the place!

Is there a referee during games?

Yes and no. Let us explain it. There is an organizer that acts as “casual referee”. Our organizer will indicate all actions were there might be some doubts (i.e. we do not know which team touched last time the ball, we do not know if there is corner or goalkick...). The desition of our organizer will be consider the correct action. Our organizer will indicate all actions he might see, however, we ms er, we would like you to remember that all the organized games are amateur, friendly games and that fair play and sportsmanship is very important for the comunity. For a proper functioning of the game and greater enjoyment of us all, each player must call their own faults. We are not playing the final of the Champions League, the main goal is to have fun.

How is the point calculation system on the statistics?

Won game: +3 points Drawn game: +1 point Lost game: 0 points

Where games are played?

We play at different location in several cities. You can check on the APP all the cities and venues availables.

Can I pay in cash?

No, is not possible. Card or PayPal are the only options available at the moment. There are no games near me or none of the hours suits me Where would you like to play? What schedule suits you? Drop us a WhatsApp: +34621040967 or send us an email to info@futgether.com and let us know where and when would you like to play!

Is the game played if it rains?

If you do not get any communication from our side, game will be on, we will play. Organized games that would take place at indoor spots will always be played regardeless weather condition. Otherwise, organized games that would take place at outdoor or semi-covered facilities would only be played when the surface and general condition of the pitch allows players and Futgether ́s staff to play safety. State and condition of the pitch would be checked by Futgether and facility manager. Affected players by the cancellation of any games due to unfavorable weather conditions would recieve full refound of their reservation.